Support
Something not working, or a question the answers below do not cover? Write to us.
Write to
It helps to say which phone and iOS version you are on, the version line at the bottom of Settings, and — if it is about an account — the email address you sign in with.
Common questions
- Do I need an account?
- No. Your decks, cards and review history live on your phone, and the app works offline. An account adds a backup and keeps two devices in step; signing out leaves your decks where they are.
- I forgot my password.
- On the sign-in screen, tap Forgot? and enter your email address. A six-digit code arrives by email; it works once, for fifteen minutes. Setting a new password signs your other devices out.
- How do I cancel premium?
- On your iPhone: Settings → Apple Account → Subscriptions. Cancelling stops the next charge, and premium keeps running to the end of the period you have paid for.
- I have premium, but a new phone does not.
- Sign in with the account you bought it on, then tap Restore on the upgrade screen. A subscription belongs to the account, not to the phone.
- Can I get a refund?
- Refunds are handled by Apple rather than by us — request one at reportaproblem.apple.com. A refund ends premium straight away.
- How do I get a copy of my data?
- Settings → Export my data writes one JSON file with your account details, decks, cards, review history, settings and activity log.
- How do I delete my account?
- Settings → Delete account. It removes the account and everything synced to it from our servers, permanently and at once. What is stored on your phone stays there until you delete the app.
- A sentence or a reading looks wrong.
- It may well be. The example sentences are our own and a native speaker is still reviewing them. Tell us the word and the sentence, and we will look.
- When can I get the app?
- Soon, on the App Store. There is no waiting list to join; this site will link to the app the day it is out.